Cannot reconcile Citi Visa account

OTTBMom
OTTBMom Quicken Windows Subscription Member ✭✭✭
in Download, Add/Update Accounts (Windows)

For the past two months, I have been unable to reconcile my Citibank Visa account. In October 2025, it suddenly stopped recognizing that my payment came from my checking account. The Visa account showed the transaction, but instead of linking it to the deduction from my checking account, it suddenly showed up as just a bill payment in the register.

I thought the way to fix this would be to simply change the Category to reflect that the transaction came from my checking account, but Quicken continues to refuse to acknowledge that the transaction in my checking account and the one in my Visa register are connected.

It's gotten worse every month, because Quicken refuses to reconcile any of the transactions made in the past three months in my Visa account. Checking account is fine. But Visa is now off by some $4000. I really need help fixing this.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Do you have the credit card payment transaction set up as a Scheduled Reminder?
    If so, or if you're manually recording the payment transaction into your registers using a Memorized Transaction, please ensure that the transaction in the checking account is entered first and that it contains a category = [name of VISA account], enclosed in [square brackets]. This will create a correctly linked transfer transaction in the credit card account.
    You want to make sure that you do this BEFORE you download transactions from either checking or credit card account containing the payment / transfer confirmations.
    When you next download transactions, Quicken will (should) be able to correctly match the downloaded data to the already existing register transactions and not crate any problems.

  • OTTBMom
    OTTBMom Quicken Windows Subscription Member ✭✭✭

    I am not manually recording anything to either account, Citi Visa or checking.

    This has been working for a long time. It just broke in October. Now it's not working. The transactions show up in both accounts, but are not linked. So the Reconcile Report pops up with just about every transaction that has been made to my Visa since October, and they are "c" for cleared and not "R" for reconciled, even though they are in the register. I need to get the transactions to reconcile.

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