EQ Bank Care Code: FDP-106

blue owl

For the past week I cannot download from EQ bank on my mac Care Code: FDP-106 Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

Quicken Alyssa

Hello @blue owl,

Thank you for sharing your experience and reporting the issues you are seeing.

FDP-106 errors occur if you (or your bank) changed the account name at your bank's website or if your bank switched to a new account for you (such as for lost or stolen accounts).

To fix this Issue

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

If these steps do not resolve the issue, please contact Quicken Support directly. They can investigate the issue further and process an escalation if needed.

Thank you!