I have Windows. The software worked fine a couple of days ago. What do I need to do?
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What kind of a "blank screen" are you talking about? Does Quicken start and give you at least a Quicken banner at the top and the File and Help Menu items?
If so, try clicking on File. The popup menu will show you the last used Quicken data file name at the bottom of the menu, prefixed by a "1". Click this line to open the data file. Report back if there are any errors.
Hello @drankin4484,
Thank you for sharing your experience.
I have some follow-up questions for you.
We do have a Support Article that outlines some steps we can try to resolve this.
Here are the first steps; the rest can be found in the article linked above.
If initiated correctly, the Validate file checkbox will also show the message "Authentication block will be fixed" as pictured above.
When the Validate process is complete, try to sign in again.
There are some instances in which Quicken simply needs to be closed and reopened for the Sign-in screen to load. Try this a few times before moving on to the next steps.
Let us know how it goes!
@drankin4484,
Just checking in, we haven't heard back from you in a while.
Do you still need assistance?
Thank you!
Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
