Teachers Retirement System of GA - FDP-106.

TQue

I have not been able to update our Teachers Retirement System of Georgia account for over a week. I have been receiving a Care Code: FDP-106.

Details: ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106.

I have disconnected the account. Deleted the Uid/PWD entry in my Keychain, and I still get a Care Code: FDP-106.

Does anyone know what is going on with this institution?

Thanks

Tom

[Edited-Readability]

Quicken Alyssa

Hello @TQue,

Thank you for sharing your experience and reporting the issues you are having.

After reviewing your connections internally, I can confirm you are getting an FDP-106 error. The FDP-106 error occurs if you (or your bank) changed the account name at your bank's website or if your bank switched to a new account for you (such as for lost or stolen accounts). Some of the suggested troubleshooting steps you mentioned having already done, but let's do them all in the order listed below to ensure we don't miss anything.

To fix this Issue

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI.
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

If the issue persists after following the steps above, please contact Quicken Support directly. Further investigation and possible escalation may be necessary.

Thank you!