Chase checking account won’t download transactions

chuckm711

I tried deactivate and activate, but no help. This has been going on for a week now, I started to add manually. It seems like it’s stuck. I entered 6 transactions manually. I have 2 other credit cards from Chase that have no problem, just one account.

[Edited-Readability]

Quicken Alyssa

Hello @chuckm711,

Thank you for reporting the issues you are having with Chase.

Please try the following steps below and see if it resolves the issue:

1. Create a backup of your Quicken file first.
2. Deactivate all Chase accounts in Quicken.
   1. Select the Tools menu and select Account List....
   2. In the Account List, select the account you want to deactivate, and then click Edit.
   3. In the Account Details window, click the Online Services tab.
   4. Click Deactivate next to the service you want to disable.
   5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
   6. Click OK to the confirmation message.
   7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account, which will automatically deactivate the linked cash account.
   8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
3. Revoke Quicken’s third-party access on the Chase website.
4. Reactivate the accounts in Quicken.
   1. Go to Tools > Add Account.
   2. Select the bank for the deactivated account(s). If prompted, select the connection method.
   3. Enter your credentials and click Connect.
   4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
   5. Click Next, then Done on the last prompt.

Let us know how it goes!