Quicken Account Download of Separate American Express Account

RAcosta23

Hello;

I have two Quicken Amex accounts. They are tied to two Amex accounts with separate logins for both my wife and me. There are 2 cards for each Amex account for a total of 4 cards (wife is the primary account holder on one, I am the primary cardholder on the other). If I attempt to reset one account on Quicken, it goes through the process of activating that Quicken card's account, but then disables the download capability for the other Quicken card's account. I can go back and forth successfully resetting one Quicken account, but then causing the other to be unrecognized and disabled from downloads. How do we get out of this do-loop spiral?

[Edited-Readability]

Quicken Alyssa

Hello @RAcosta23,

Thank you for sharing a detailed account of your experience!

I have seen some financial institutions that allow only one set of credentials to be used per file. However, I don't know if this is the case with American Express.

Please contact Quicken Support directly for assistance with this. They can investigate further and process an escalation if needed.

Thank you!