Unable to download transactions from Mission Square

RosaPet

I'm using Quicken in Windows Version R65.29 build 27.1.65.29 It shows that my subscription expired March 9, 2025, but my subscription is actually good till March 9, 2026. I just received an email warning me that it will renew at the new (higher) fee.

Since 11/2025 I have not been able to download transactions from my account with Mission Square Retirement. The data downloads to my PC but Quicken is not connecting to or displaying it. The message I get is:

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Quicken.msi' in the box below.

I don't see that folder in my PC

Quicken Alyssa

Hello @RosaPet,

Thank you for sharing your experience and reporting the issues you are running into.

This is a Known Issue, and the recommended solution is uninstalling and reinstalling the application.

To uninstall Quicken on Windows 11:

1. Click the Start button and select Settings (gear icon).

2. Select Apps from the settings list, then click Installed apps.

3. In the Installed apps list, scroll down to Quicken, click the three dots menu, then select Uninstall.

4. Click on Uninstall again to confirm and follow through the prompts until the program is removed.

And Windows 10:

1. Click the Start button and select the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.

2. Under Programs, click on Uninstall a Program.

3. Find Quicken in the list of programs. They are alphabetically ordered. Highlight it by clicking on it once.

4. Click on Uninstall at the top of the list and follow through the prompts until the program is removed.

Please use the article linked above for steps to reinstall.

Let us know how it goes!