Balance Stuck on Running Balance (Quicken Balance & Online Balance disagreement)

Question

It seems since upgrading to Version 8.4.2 a checking account that has Quicken Connect for downloads only displays a running balance (font in gray italic) instead of the regular balance. There are no filters applied, am in transaction view, I deleted and connected again with Quicken connect, and turned cloud sync on and off with a reset in between. I normally keep cloud sync off.

When reconciling the Quicken balance incorrectly shows the running balance although the online balance shown is correct.

I can't think what else to try and fix this. Has anyone run into it?

Yield Chaser · Answer

Sorting by date fixed the issue of showing a running balance (grey italic font) but unfortunately the same balance shown is still incoorect so it appears there is still an error between the quicken balance and online balance.

Jon · Answer

If the balance numbers are in italics then the register is not sorted by date. Click on the DATE header at the top of the date column to resort the register and it should fix the balance column.