Issues Downloading all Transactions for Delta Reserve & Platinum AMEX Accounts

TGOSU

My wife and I both have a Delta Reserve AMEX card and a corresponding Delta Platinum card tied to the other's Reserve card. For months now, I've had issues getting all of the charges for each Reserve card. As an example, currently my Reserve account in Quicken is only downloading my wife's Delta Platinum transactions to my Reserve account, omitting all of mine.

I've deleted and re-setup / authorized the accounts numerous times utilizing different approaches to checking the "include in Quicken" option that appears as part of the setup process but regardless of which option I utilize, I can't get all the transactions from both the Reserve and Platinum to download for each parent account.

Anyone been successfully able to do this? It worked for years for me and broke some months ago and its super frustrating. I'm on version R65.29. build 27.1.65.29

Thanks

Quicken Alyssa

Hello @TGOSU,

Thank you for sharing your experience.

I have some follow-up questions for you.

• Approximately how long ago did this stop working properly?
  • If it wasn't too long ago, you could try restoring a backup from before the issue started.
    • If this has been happening for more than three months, it may not be the best option.
• You said only your wife's transactions are downloading.
  • Is this true for her Reserve account as well?
    • Is it always your transactions that are missing?

Looking forward to your response.