One Step Update does not complete

System
System Member admin
edited February 19 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

20+ years i've used quicken.

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  • bethlawyer
    bethlawyer Quicken Windows Subscription Member ✭✭

    Why, after, doing an update, do I have to use task manager to stop the download cycle, close, then reopen Quicken to see what has downloaded and use Quicken?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @bethlawyer,

    Thank you for posing this question.

    I have some follow-up questions for you.

    • How long has this issue been happening?
    • What operating system are you currently running?
      • Do you have any updates pending?
        • If so, please complete those and see if the behavior improves.
    • Are you using a VPN, a Firewall, or Antivirus Software?
      • If so, can you try temporarily disabling it to see if that changes anything?
    • Where is your data file located?
      • You can check this by going to File. The first file listed is the one you are currently in. The file pathway will be displayed there. That's what we are looking for.
    • Is your file backed up/synced by any third-party service, such as Carbonite, OneDrive, or Backblaze?

    Something we can try is validating your data file.

    To do this:

    1. Go to File.
    2. Select Validate and Repair file… Validate and Repair 2.png
    3. Check the first box for Validate file.
    4. Click Ok.

    Once that is done, check to see if the issue persists, and let me know how it goes.

    Thank you!

    Quicken Alyssa

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  • bethlawyer
    bethlawyer Quicken Windows Subscription Member ✭✭

    Thank you for offering to help me resolve this issue.

    1. It started last November. Finally about 2 weeks ago it worked fineI ha for several days, but now isn't working again.
    2. I have done all Quicken and Windows Edge updates.
    3. I have tried disabling Webroot Secure Anywhere, and still have the same problem.
    4. My backups are done on Quicken backup
    5. I have validated my data file, and still the same problem

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