CC-511 Golden 1 Credit Union

System
System Member admin
edited February 23 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Golden 1 Credit Union Error FDP-163.

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Comments

  • RichardOtten
    RichardOtten Quicken Windows Subscription Member ✭✭

    On trying to update Golden1 accounts is get CC-511 error. This started when Golden1 did a security update over the weekend.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @RichardOtten,

    Thank you for reporting the issues you are seeing with Golden 1 Credit Union.

    I have moved your comment into its own Windows thread, as the other one has only Mac users in it. Thank you for letting us know that Golden 1 did a security update this weekend that was likely the cause of this issue.

    I see that you have submitted your log files. Thank you for that. I will get them added to the ticket that has been opened for this issue.

    The CC-511 Support Article asks that we wait 24 hours and try again. Please let us know if you are still getting the error tomorrow, and if possible, submit log files again.

    Thank you!

    Quicken Alyssa

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  • chavezeg
    chavezeg Quicken Windows Subscription Member ✭✭

    I am getting the same error when trying to sync with my accounts using Quicken for Windows to our accounts at the Golden 1 Credit Union.

    Information about the changes to their online banking system available at the following web page:

    https://www.golden1.com/digital-banking?utm_source=sfmc&utm_medium=email&utm_campaign=DBR-full-launch&utm_term=112401&utm_content=digital-transition&sfmc_key=5356774645

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited February 23

    @chavezeg,

    Thank you for adding to this discussion and sharing that additional information!

    I will add this to the ticket we have open for this issue. If you would like, you can also submit your log files to help with the investigation of this issue by going to Help>Report a problem>Send to Quicken.

    Help>Report a problem.png

    If you do this, let us know so we can add that as well!

    Thanks again!

    [CTP-16394]

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    This is now a Known Issue.

    This issue has been escalated and is under internal investigation. We do not have an ETA as to when it will be resolved. Please bookmark the alert that is linked above to stay updated on any progress/changes as they occur.

    Thank you!

    Quicken Alyssa

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  • chavezeg
    chavezeg Quicken Windows Subscription Member ✭✭

    Thank you for getting back to me Alyssa, I just submitted my log files from my Quicken for Windows program. I referenced the "CC-511 Golden 1 Credit Union" subject in the title of the error report. Hope this data helps resolve this issue.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @chavezeg,

    Thank you for sending those in.

    I have added them to the ticket. Yes, it will help us resolve the issue.

    Thanks again!

    Quicken Alyssa

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