Vanguard transaction download message "an Error has occurred"

Marvin2020
Marvin2020 Quicken Windows Subscription Member ✭✭
edited 11:57AM in Download, Add/Update Accounts (Windows)

Vanguard transaction download message: "An error has occurred."

Vanguard An error has occured.png

It looks like data downloads, and I cannot pinpoint the cause of the error or if there is, in fact, an error.

[Edited - Readability]

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Marvin2020,

    Thank you for sharing the issue with us. I’d be happy to help investigate this further.

    To better understand what may be happening, could you please provide a bit more information?

    • When did the issue first begin?
    • Are new transactions still downloading?
    • Do you see a specific error code in the Update Summary window? If so, what is the exact code/message?
    • Are your accounts enrolled in bill pay?
    • How many affected accounts do you have with Vanguard, and what types of accounts are they (e.g., brokerage, IRA, etc.)?
    • Have you made any recent changes on the financial institution’s website?
    • Have you noticed any recent changes to the website itself (security updates, new interface, additional verification steps, etc.)?

    Your answers will help us narrow down the possible causes and determine the appropriate next steps.

    I look forward to your response.

    Quicken Laura

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