Locked out of my accounts while traveling overseas

Alex1960

I have been in New Zealand for about two weeks. Until two days ago, I did not have any problems working with both of my Quicken profiles. That is it say, I could update my bank and credit card accounts, manually add and modify transactions, and switch profiles by signing in and out of my MacBook Pro Quicken program. Two days ago, however, I started to get "incorrect login or password" error messages. On multiple occasions, I sought to reset the password associated with each profile. I would provide the Quicken codes sent to me by email, and write and rewrite the new password. Nevertheless, even though I received emails from Quicken stating that my passwords had been successfully changed, I kept getting "incorrect login or password" error messages every time I tried to access my Quicken accounts. The problem was not confined to my MacBook Pro program. Access to my accounts on the quicken.com portal and via my phone apps (iPhone and Samsung) remained blocked. What is the point of providing password reset codes by email if the password reset functionality is irremediably dysfunctional? In any case, yesterday I wasted an hour chatting with a representative who eventually stated that the issue needed to be escalated, and that I should text or call support during business hours. Today, I spent an inordinate amount of time on the phone until I could regain access to my accounts. I should add that none of my banks, which are as security conscious as Quicken appears to be, have blocked access to my accounts during this or any other trip. I am grateful to Quicken, though, for point me to one of its competitors, namely Monarch Money. There, I was able to link my bank and credit card accounts in a jiffy. Monarch Money relies on Plaid and a MasterCard verification mechanism, both of which worked seamlessly Quicken is doing a hell of a job pushing me away. At a time when I need to gather tax-related information, Quicken has imperiously chosen to make it very difficult for me to use their software, which over the years has cost me a fair amount of money. Instead of needlessly blocking users from accessing their accounts, perhaps out of an abundance of caution, they should acquire or develop a two-factor authentication tool that actually works.