First, let me say I have been using Quicken since the days of DOS. Over the past 25 plus years I have called support once. For the last year, this is my 6th call for various issues related to their software. For the past 3 weeks, I have been dealing with Quicken, where the online balance does not match the bank's balance. I am using macOS. When I call we go through the same routine over and over again with no resolution. They blame the bank and will not forward it to the programmers. We did a screen share. I had screenshots of the issue, I had the bank open and Quicken open. I tried to explain to her that I have 2 checking accounts and 1 saving account with the same bank and same login to see all 3. The Savings and 1 checking account matches, 1 checking does not. What does she want me to do? Go through the reconnect process again? Why? We just did that and it doesn't matter, same results. Now other times intermittently during update all 3 accounts do not match.
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