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Incorrect Account Values Now Coming from Fidelity

pschueler89

Over the last two (2) days, why am I getting incorrect account values for two (2) of my Fidelity accounts when they used to report correct values (per the Fidelity website). I have already tried removing the two (2) accounts in questions and still getting incorrect values in Quicken. Appreciate any insight.

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Comments

Quicken Laura

Hi @pschueler89,

Thank you for letting us know what you’re experiencing. This is a known issue, and we’ve received multiple reports from users encountering various problems with Fidelity Investments. We are actively gathering information as part of our ongoing investigation.

I recommend that you contact Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

For the latest updates, please refer to this Community Alert:

https://community.quicken.com/discussion/7971451/new-2-25-26-fidelity-investments-missing-transactions-incorrect-balance-missing-securities-etc

Thanks for your patience!