Unable to Connect Two Citi Bank Accounts Simultaneously [Edited]

tsetchel

The activation of download for one of my Citi card accounts causes the other Citi card account to fail. I cannot find a solution to this specific issue.

Apparently related to express web connect change from the old way.

Citibank says it is a Quicken issue. Fix this or give me a refund.

[Edited - Readability]

Quicken Laura

Hi @tsetchel,

I’m sorry to hear you’re experiencing this issue. I’ll be happy to help you troubleshoot.

I’ve reviewed your account, and both credit cards appear to be connected properly on our end. To better understand what might be happening, could you please provide a bit more information?

• You mentioned the issue may be related to a change in the connection method. Did the problem begin immediately after making that change?
• Are the two accounts under separate login credentials, or the same one?
• Are you receiving any error messages when updating? If so, what is the exact error code/message?
• Are both accounts personal, both business, or is one personal and the other business?

Once I have these details, we can narrow down the possible cause. I look forward to your response!