Fidelity update problems...?

Kel

For a few weeks, I've been unable to have Quicken download the Fidelity (Elan) Visa activity. I can manually download it in the QFX format ok. Today, all the Fidelity accounts can't be accessed.

RickO

Yup, Elan started failing for me too. I disconnected the account and added it on the Fidelity Investments side and it's working there for me now. Other Fidelity accounts downloaded fine for me this morning.

Quicken Laura

Hi @Kel,

Thank you for sharing what you’re experiencing.

We have received multiple reports regarding various issues associated with Fidelity. I checked your accounts on our end, and it appears you are receiving the FDP-101 error.

If you can confirm that this issue has been occurring for more than 24 hours, I recommend contacting Quicken Support directly for further assistance. They can walk you through troubleshooting steps in real time and escalate the issue if necessary. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

For additional updates, please refer to the active alert regarding this issue.

https://community.quicken.com/discussion/7971451/new-2-25-26-fidelity-investments-missing-transactions-incorrect-balance-missing-securities-etc

I apologize that I couldn’t be of more assistance at this time. Please let us know if you have any other questions.

Kel

I will call support