Adding 2nd Citi Credit Card Account

edh209

Trying to add a 2nd Citi Credit Card. When prompted for the login and password, the Citi screen comes up showing only the initial Credit Card. No matter how many times I check the proper login for the new account, only the original Citi Card comes up.

The download worked for years, but quit late last year. I've tried deleting the transaction download as it wasn't working anyway and reconnecting, but I'm getting nowhere.

Running Windows11 Quicken Classic R66.18.

EDH209

[Edited - Readability]

Quicken Laura

Hi @edh209,

Thank you for reporting this issue. I’m happy to help you troubleshoot.

To better understand what’s happening, could you please provide a bit more detail?

• Is the second credit card a joint account by any chance? If so, have you tried signing in with both the primary and secondary credentials?
• When you log in to the financial institution’s website, do you see both accounts listed in the same online profile?
• During the connection process (when Quicken opens the browser for authorization), do you see only one account displayed there, or do you see both accounts, but when you return to Quicken, only one appears?
• Do you see recent transactions showing on the website for the affected account?
• When was the last time the account successfully connected in Quicken?

Your answers will help narrow down the cause and determine the next best steps.

I look forward to your response!