Blank lines after download

dnelson
dnelson Member ✭✭✭
edited March 3 in Registers & Transactions (Windows)

I believe that this started after upgrading to version R65.29. When I download transactions from my bank (Bank of Stockton), the payee lines are blank with no description in them in the Downloaded Transaction window.

Windows 10

Downloaded Transactions.JPG

[Edited - Readability]

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @dnelson,

    Thank you for sharing what you're experiencing. I’m happy to help you troubleshoot this.

    To better understand what may be causing the issue, I have a few questions:

    • Where is your data file located?
      To check:
      1. Open Quicken.
      2. Click File.
      3. At the bottom under Recent Files, the file with the check mark next to it is the one currently open.
        Please let me know the full file path shown there.
    • Is this happening with only one account, or multiple accounts?
    • Have you tried validating your file yet?
    • What happens when you accept one of the empty transactions? Does it remain blank, generate an error, or disappear?

    Your answers will help narrow down the cause and determine the next best steps.

    I look forward to your response!

    Quicken Laura

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