Why do Citi credit card accounts require reauthorizing every time I try to update transactions?

Question

Following a recent Q update, all my credit cards and accounts required reauthorizing. Now every time I do an Update Transactions, my Citi cards require a reauthorization.

Quicken Laura · Answer

Hello again @vmalinowski & @chrisbeach59,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Laura · Answer

Hi @vmalinowski & @chrisbeach59,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Quicken Laura · Answer

Hi you both,

Thank you for reaching out.

After reviewing your accounts, I found that you are experiencing different error messages.

@vicdbrwski

Two of your Citi accounts are showing a PAUTH_INVALID_TOKEN error, while the remaining accounts are connecting successfully. This typically indicates that those specific accounts simply need to be refreshed.

If you have multiple user credentials associated with your Citi accounts, please ensure you reconnect the correct ones. To fully reset the connection, I recommend deactivating and reconnecting all Citi accounts by following the steps below:

Deactivate account:

* Select "Tools"
* Select "Account list"
* In the Account List, select the account you want to deactivate, and then click Edit.
* In the Account Details window, click the Online Services tab.
* Click Deactivate next to the service you want to disable.
* Click Yes to the message confirming if you want to disable this service. 
* Revoke Quicken’s third-party access from your account on the FI website.

Reactivate account:

* Go to Tools > Add Account.
* Search for and select your financial institution.
* If prompted, choose the appropriate connection method.
* Follow the on-screen instructions.
* When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

@chrisbeach59

I noticed that you have two separate data files with different sets of accounts connected. In one of the files, most accounts are returning a CP_ACCOUNT_NOT_FOUND error.

Before suggesting specific troubleshooting steps, could you please confirm whether you are seeing errors in just one of the files or in both when updating your accounts? This will help determine the best next steps.

Please let me know how it goes. I look forward to your response!