Bank account in Quicken Classic Premier desktop not showing up online

dave_new

I have one account that will not appear on my listed accounts for sync in Classic Premier and as a result I cannot see it online. I have gone through all of the following steps but still cannot see it as available for sync:

Check Sync Settings in Desktop Quicken
Ensure the account is selected for sync in the desktop application. Go to Edit > Preferences > Mobile & Web, then verify that Sync is turned ON and the account is checked under the Accounts list. 

Reset Cloud Data to Resolve Sync Issues
If the account still doesn’t appear, reset your cloud data:

• In Quicken, go to Edit > Preferences > Quicken ID & Cloud Accounts. 
• Click Sign Out, then sign back in. 
• Navigate to Mobile & Web > Reset your cloud data. 
• Confirm with Yes and wait for the reset to complete. 
• Re-sync by selecting Cloud Sync in the Mobile & Web dropdown. 

Verify Data File and Dataset Name Match
Ensure the Dataset name in Preferences matches your Quicken data file name exactly (without the .QDF extension).  Mismatched names can prevent sync.

Can anyone please help me with this issue?

ciffonend

FOLLOWED ABOVE INS .. NO HELP