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repeatedly reauthorizing Discover account

johnfxryan

For several days I have had to reauthorize my Discover accounts, both credit & banking. After connecting to Discover, the transactions download. But the next connection requires the same process.

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Online Banking

Known Issues

windows and mac

In Progress

Comments

RalphC

Do you have Mobile & Web enabled?

johnfxryan

I can log into Discover on the Mobile app

Kasper

I'm having the same issue.

RalphC

Something is changing your data after you reauthorize each time. As a first troubleshooting step, I would try disabling Mobile & Web.

Quicken Laura

Hi everyone,

Thank you for reaching out and for sharing the details of what you are experiencing.

In addition to the steps already mentioned, I recommend trying to deactivate and then reactivate your accounts if you have not done so already. When doing this, please make sure that all accounts are deactivated, including any accounts that may be hidden.

Steps for Mac

Steps to Disconnect accounts:

Select the account to open its register.
Click the Settings gear icon in the lower right corner of the register.
Click the Downloads tab.
Click the Disconnect Account button.
Click Done.
Revoke Quicken’s third-party access from your account on the FI website.

Check for hidden accounts:

If you have hidden or separate accounts in your account list, please open each of those accounts as well and follow the steps above to ensure they are also disconnected.

Steps to Reconnect accounts:

Select the account to open its register.
Click the Settings gear in the lower right corner of the register.
Go to the Downloads tab.
Click the Connect Account... button.
Select the financial institution or type in the name to search for it.
Click Continue and complete the flow.
Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
Click Continue.

Steps for Windows

Disconnect account

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and select the Online Services tab.
Click Deactivate.
Click Yes to the message confirming if you want ot disable this service.
When finished, close the Account List.
Revoke Quicken’s third-party access from your account on the FI website.

Reconnect account

Go to Tools > Add Account.
Search for and select your financial institution.
If prompted, choose the appropriate connection method.
Follow the on-screen instructions.
When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Please let me know how it goes!

haskinsr

When trying to re-activate my account I get:

Quicken Laura

Hi @haskinsr,

Thank you for bringing this error to our attention. The issue has been escalated internally for further investigation.

To help our team look into this more thoroughly, we would appreciate it if you could submit your logs. You can do this by following these steps:

Open Quicken
Go to Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let us know. I look forward to your response!

n2add

I got the same message.

Quicken Laura

Hi everyone,

As mentioned previously, this issue has been escalated internally. For updates, please follow the Community Alert, where any new information will be posted.

If you have any additional questions in the meantime, feel free to reach out.

Thank you for your patience!