American Express - CC-601 - We cannot find an account with non-zero balance

terry@terry.net
terry@terry.net Member
edited 1:24PM in Download, Add/Update Accounts (Windows)

Hello,

My American Express accounts stopped syncing with this error:

CC-601 - We cannot find an account with a non-zero balance or with any transaction in the last 12 months. Please check on your FI website and try again.

I saw another recent post where this is happening to Fidelity accounts as well. Please advise.

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @terry@terry.net,

    You are correct that some customers have recently experienced issues with Fidelity; however, that situation is not related to American Express, even though the same error code may appear in both cases.

    If you have been receiving the error for more than 24 hours, please send your log files to help us investigate further by following these steps:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken Report a problem QWin copy.png

    Once submitted, please let me know. I look forward to your response!

    Quicken Laura

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