Transactions disappeared

GA Hiker

Quicken Classic Premier. Windows 11 on desktop.

In one of my files (I have 3), all transactions since February 2023 in all accounts have disappeared. I validated the file with no improvement.

Quicken Laura

Hi @GA Hiker,

Thank you for sharing what you’re experiencing. I’d be happy to help you look into this.

There are a few possibilities that could explain why the information isn’t visible, such as display settings, filters, or sorting. Please follow the steps below to help rule those out:

1.Check the Sort Order

1. Open the affected account register.
2. Click the top of the Date column to ensure it’s sorted by date.

Sometimes transactions are present but appear out of order due to sorting changes.

2. Reset Register Filters

• Click the Reset button at the top of the register.

This ensures no filters are hiding transactions.

3. Check for Incorrectly Matched Transactions

It’s possible the missing transaction was matched to an existing one in the register. This commonly happens with recurring payments made to the same payee for the same amount.

4. Confirm No Backup Was Restored
If an older backup file was restored after accepting downloaded transactions, the restored file may not include those newer transactions.

Please let me know how it goes!