OSU reports error CC-601 trying to connect to Logix Federal Credit Union

cyberphile

One Step Update is now reporting error CC-601 when trying to connect to Logix Federal Credit Union. I've tried twice today a few hours apart and still get the error. It worked yesterday at about 8:47am Pacific time.

Quicken Laura

Hi @cyberphile,

Thank you for sharing what you’re experiencing. This issue may be caused by something on the bank’s end that is preventing Quicken from connecting. I checked your account on our side and did not see any reported errors.

To help us investigate further, I would appreciate it if you could submit your log files.

To send your logs:

1. Open Quicken
2. Click Help
3. Select Report a Problem
4. Click Send to Quicken

Once submitted, please let us know. I look forward to your response!

cyberphile

New message from OSU:

cyberphile

Just spoke to Logix Customer Support. They checked internally and claim there is no problem on their side.

I see that there are other FI's that are reporting the CC-601 error too.

The following is in the CustomerCentralError.txt log:

************** OSU at 14:42:07 18-03-2026********************

Institution 1******************
INSTITUTION_ID : 0
INSTITUTION_NAME : Logix FCU
TP_CUSTOMER_ID : 050b3702-d1fa-48d5-ace5-8d55bbf57e56
-----------ACCOUNT 1------------------------
TP_ACCOUNT_ID : 84531b10-045b-11f1-b7ea-3a27c89a857b
AGGR_STATUS_CODE : FDP-101
-----------ACCOUNT 2------------------------
TP_ACCOUNT_ID : 84531b11-045b-11f1-b7ea-3a27c89a857b
AGGR_STATUS_CODE : FDP-101

mardis2003

NONE of my accounts are updating! All showing AGGR_STATUS_CODE : FDP-103

Quicken Laura

Hi,

@cyberphile Thank you for sharing your error message and the information provided by Logix. Since the issue has been ongoing for more than 24 hours, I recommend contacting Quicken Support so it can be further investigated and escalated if necessary.

@mardis2003 I’m sorry to hear that none of your accounts are working. I’d appreciate it if you could provide a bit more information so we can better assist you.

I checked your accounts on our end, and some appear to be working correctly. Could you please clarify the following:

1. Which financial institutions are affected?
2. When did the issue start?
3. Are you able to log in to the affected financial institutions’ websites without any issues?
4. Have you tried deactivating and reactivating the affected accounts?
5. Your answers will help us narrow down the issue.

Thank you!

cyberphile

@Quicken Laura

Hi, someone else has already contacted Quicken Support regarding this:

https://community.quicken.com/discussion/comment/20543990#Comment_20543990

Quicken Laura

@cyberphile,

Thank you for bringing that up. I reviewed the related ticket and can confirm that it was escalated for an individual case, with our team working directly with that user.

For that reason, I recommend reaching out to Quicken Support so they can review your situation and escalate it as needed.

Feel free to let me know if you have any questions. I’m happy to help!