Quicken File Over 500K But Empty

saberman

I had some major problems with my system. Now when I open my Quicken file it appears empty. The file size on disk is over 500K. How can I get to the data in the file? (Yes, I also tried the backup.)

Quicken Laura

Hi @saberman,

Thank you for sharing what you’re experiencing and for letting us know you’ve already tried restoring a backup from before the issue began.

To help narrow down the cause, I have a few questions:

• When did the issue start?
• Did you notice if it began after a Quicken?
• Where is your Quicken data file located?
  • To check, open Quicken and go to File.
  • At the bottom under Recent Files, the file with the check mark is the one currently open. Please provide the full file path shown there.
• Is your file being backed up or synced by any third-party services (such as Carbonite, OneDrive, or Backblaze)?
• Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
• Do you have any pending Windows updates, or did you install one around the time the issue began?
• Have you tried to validate your file?
• What is the date of the backup you attempted to restore?

Your answers will be very helpful in identifying the cause. I look forward to your response!