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Vanguard Security Values All Set to Zero

lazlodaddy

I use Quicken Deluxe and am on Version R66.28 Build 27.1.66.28. As of today all of my Vanguard accounts have zero value. The security count looks correct but their values are all set to zero. I have tried disconnecting and reconnecting my Vanguard account, restoring backups, and just about everything else I have found as suggestions. When I try to report the problem in Quicken, it won't let me. The AI chat is useless.

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Quicken Carlos

Hi @lazlodaddy,

Thank you for reaching out to the Quicken Community and for bringing this to our attention.

Since you’ve already tried disconnecting and reconnecting the accounts and restoring backups, could you please provide a few more details:

File location: Where is your file stored?
To check, please open Quicken and go to File. At the bottom of the menu under Recent Files, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.
Is your file being backed up or synced by any third-party services, such as Carbonite, OneDrive, or Backblaze?
Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).

I’ll be here and look forward to your reply.

Quicken Carlos

Hi @lazlodaddy,

I just wanted to follow up since I haven’t heard back from you.

I’m checking in to see if you still need assistance.

Quicken Carlos

Hello again @lazlodaddy,

I am checking in once more before this thread gets closed. If you need assistance, let us know.

Quicken Carlos

Hi @lazlodaddy,

Due to inactivity, this thread is being closed. If you still need help, please create a new post.