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Trouble with connectivty Atlantic Union Bank

olsonpk58

Recently opened a new account at Atlantic Union Bank. I'm able to download transactions into Quicken Classic when initiated from the bank side. Running the latest Windows

But have been unsuccessful in activating one step updates. Can you provide any help?

Thanks.

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Quicken Carlos

Hi @olsonpk58,

Thank you for taking the time to reach out to the Quicken Community.

I’d like to ask a few questions to better understand the issue:

When did you open the account?
Have you tried using a different connection type?

If you haven’t tried that yet, please follow these steps to Change the connection Method:

Go to Tools > Add Account…
Search for Atlantic Union Bank.
Click Advanced Options.

Click Continue.
Select Express Web Connect.

Try signing in again.

Let me know how it goes. I’ll be here waiting for your reply!

olsonpk58

Quicken Carlos, thank you so much. Yes, your answer solved the problem. I thought I had to use Direct Connect and didn't know I could use Express Web Connect. You've saved me a lot of time and aggravation, and I appreciate it. Pam

[Edited-Reability]

Quicken Carlos

Hi @olsonpk58,

Thank you for taking the time to let me know those steps worked!

We’re always here to help. Please don’t hesitate to reach out if you need anything else.

Best regards

wahoo

I just found this when I was having trouble, and it worked perfectly! Saved me a call to the bank help line on Monday. Thank you!!

Quicken Carlos

Hi @wahoo,

Thanks for the reply! I’m glad to hear the steps above worked for you. That might be helpful for other users experiencing the same error.