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Fidelity Cash Balance Not working on Quicken for Mac

Sammy

I think this is part of the same problem as Ticket #12299543/CTP-16655). All my Fidelity accounts showed the money market account as CASH. Buying and selling used to work smoothly with cash. Reinvest Dividend from FZDXX worked smoothly and the cash amount increased accordingly. Now the cash is showing the correct amount, but reconciling the account shows that the cash is missing??

Is this problem being worked on? Or is there a specific fix one needs to do with one's own account?

[Edited Readability]

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Comments

Quicken Laura

Hi @crg63,

I’m sorry to hear you’re having trouble downloading data from Fidelity. Currently, the alert is primarily related to the cash balance, but since you mentioned issues with securities names as well, I’d appreciate a bit more information so we can troubleshoot effectively.

Is this happening for all securities or only specific ones? If it’s only certain securities, please specify which ones.
After resolving placeholders, does the same security show the same error again when you update the account?
Are the securities being downloaded with a different name or ticker symbol?
When did you first notice this issue?
Are all the Fidelity accounts you have connected in Quicken affected?

Your answers will be very helpful in diagnosing the problem. I look forward to your response!

crg63

Not sure what they did on the last update, but downloads from Fidelity are totally screwed up. Cash balances are incorrect, and it doesn't seem to be able to match security names correctly anymore, so it inserts placeholder transactions that remove any security it can't match. Been using Quicken since 1990, this is the worst issue I have ever seen.

[Edited Readability]

Quicken Laura

Hi @Sammy,

Thank you for reaching out and for sharing your experience with the Fidelity Cash (FZDXX). This does appear to be related to the Community Alert you mentioned.

As noted in the alert, I recommend contacting Quicken Support for further assistance. They can guide you through troubleshooting steps in real time and escalate the issue if necessary.

Please don’t hesitate to reach out if you have any additional questions!