Why does QLH not recognize accounts hidden in the account bar?

MRO12
MRO12 Quicken Windows Subscription Member
edited 11:17AM in Errors and Troubleshooting (Quicken LifeHub)

I am connecting to Quicken Classic on Windows. I have several accounts in QC that have the Account Display set to "Hide account name in account bar and account list". These are active accounts that are not used very often, so I hide them in the Account Bar. QLH doesn't recognize these at all. I unchecked that option on those accounts to get them to sync into QLH. I spent considerable time adding documents and information to these in QLH. I went and checked that hidden option again, and the connector removed them from QLH on the next sync. When I unchecked to not hide them, it brought them back and erased all the information I had input and the documents uploaded.

Why is it set up to do this? I had to break the connection permanently to avoid losing all my work.

[Edited-Readability]

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @MRO12,

    Thank you for sharing your experience and posing this question.

    I am looking into this and have reached out internally to see whether what you are seeing is the expected behavior. I will let you know when I get a response from our team.

    Thank you for your patience!

    Quicken Alyssa

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