Why does QLH not recognize accounts hidden in the account bar?

MRO12

I am connecting to Quicken Classic on Windows. I have several accounts in QC that have the Account Display set to "Hide account name in account bar and account list". These are active accounts that are not used very often, so I hide them in the Account Bar. QLH doesn't recognize these at all. I unchecked that option on those accounts to get them to sync into QLH. I spent considerable time adding documents and information to these in QLH. I went and checked that hidden option again, and the connector removed them from QLH on the next sync. When I unchecked to not hide them, it brought them back and erased all the information I had input and the documents uploaded.

Why is it set up to do this? I had to break the connection permanently to avoid losing all my work.

[Edited-Readability]

Quicken Alyssa

Hello @MRO12,

Thank you for sharing your experience and posing this question.

I am looking into this and have reached out internally to see whether what you are seeing is the expected behavior. I will let you know when I get a response from our team.

Thank you for your patience!

Quicken Alyssa

Hello again @MRO12,

As far as I can tell, this is not the expected behavior, but I have been unable to confirm that. Please contact Quicken Support so they can take a look at this with you and get this issue escalated if needed.

You can use the link above for support. Alternatively, if you are signed in to Quicken LifeHub, there is a Help & Support icon in the top-right corner. These options are specifically tailored to LifeHub support.

Hope this helps!

Quicken Alyssa

@MRO12,

Just checking in, we haven't heard back from you in a while.

Do you still need assistance?

Thank you!