American Express - Connection Errors

System
System Member admin
in Errors and Troubleshooting (Mac)
This discussion was created from comments split from: One of my Charles Schwab investment accounts has stopped updating. Now I get an error message..

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  • btrask3
    btrask3 Quicken Mac Other Member

    Transaction download HANDSHACK between multiple American Express Accounts are not working (NO TRANSACTIONS DOWNLOAD)

    WHEN REAUTHORIZING THE ACCOUNT I GET A 'IM LOST MESSAGE' FROM THE HANDSHAKE.

    I chatted with American Express… they say its the Quicken Software.

    It seems like two major companies, like American Express AND Quicken would have a dedicated team to FIX problems associated with Tranaction download Handshakes.

    But NO, I and many clients like me are left to fend for ourselves…. best AX could offer was to suggest downloading a CSV file to then enter into Quicken….

    Thanks Quicken… thanks AX….

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