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CC-502 Error When Connecting to America First Credit Union

Gringgo

I have been receiving the CC-502 error over the past few days when trying to reconnect my CC account at America First Credit Union. I am not receiving transaction downloads for any of my accounts at this institution, so I decided to disconnect and then reconnect. This has been happening over the past week or more, and followed the OL-295-A error that I was receiving, which has now disappeared.

All of this follows issues with Quicken software after I reported a bug, that was ultimately corrected.

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Comments

Quicken Laura

Hi @Gringgo,

Thank you for sharing your experience with America First Credit Union.

The OL-295-A error is a known issue reported by multiple users. Our teams are aware of the problem and are actively working toward a resolution.

Regarding the CC-502 error, we have not received many reports of this issue. I recommend waiting 24 hours before attempting to reconnect your accounts. Before doing so, please confirm that you’re able to sign in to your bank’s website using the same credentials.

If your password includes any of the following special characters: ampersand (&), left angle bracket (<), right angle bracket (>), backslash (\), or forward slash (/), please update it, then try connecting your accounts in Quicken again.

If the issue persists, I suggest contacting Quicken Support for further assistance. They can walk you through troubleshooting steps in real time or escalate the issue if needed.

Please don’t hesitate to reach out if you have any additional questions.

(CTP-16670)

Gringgo

@Quicken Laura ,

This issue has persisted for multiple days now. My password does not contain any of the listed characters and I am able to log into the institution's website. I deactivated all of my accounts and the issue persists. I will contact support once I have time available.

Quicken Laura

@Gringgo,

Thank you for providing the additional information. I’ll continue to monitor the situation, as it appears there may be some changes with the connection.

Please don’t hesitate to reach out if you have any further questions.

Gringgo

@Quicken Laura ,

Access to my account at AFCU has been restored.

John

Quicken Laura

Hi @Gringgo,

That’s great to hear! Thank you for keeping me updated.

Please don’t hesitate to reach out if you have any further questions.

Quicken Carlos

Hi @Gringgo,

Just to follow up, our Escalation Team has confirmed that the issue has now been fixed.

Customers using EWC should no longer receive the FDP-102 error, and those using Direct Connect should no longer experience the OL-295-A error.

Thank you!