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Video pop-up is showing on the wrong screen

jeyates1

When I display the Report "Portfolio Value and Cost Basis" (or any other report) I have always been able to hover the mouse at the top of (or in) any bar and it would show me the monetary value where the mouse is. I have been using the feature for many years. Starting 3-4 updates ago, this stopped working. It now shows the pop-up on my second monitor, and leaves an artifact on the second monitor when I move the mouse off the bar in the graph.

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Comments

Quicken Carlos

Hi @jefflimm1124,

Thanks for your reply.

I have a couple of questions:

What resolution are you currently using?
Do the two monitors have different resolutions?
Are both monitors using the same display scaling percentage (100%, 125%, 150%, etc.)?
Does the issue disappear when the second monitor is disconnected?

I look forward to your reply.

jefflimm1124

I gave this a try.

Unfortunately it did not solve the problem.

The issue is when hovering cursor over bars in charts. "Portfolio Balances vs Cost Basis" and "Bills and Income Reminders". Prior, the value would show up next to the cursor. Now it pops up on my second screen.

My second screen is set up to the left. I tried changing the default setting with the second screen on the right, but that did not solve the problem either.

Jeff

Quicken Carlos

Hi @jefflimm1124,

Thanks for joining this thread and for sharing additional details!

I recommend moving your Quicken data file out of OneDrive and into a local folder. To do this:

Go to File > Show this file on my computer.
Review the file location path shown at the top of the window.
Close Quicken (keep the file location window open).
Right-click on your Quicken data file and select Cut.
Navigate to Local Disk (C:) > Users > [Your Username] > Documents > Quicken.
In the Quicken folder, right-click an empty space and select Paste.
Double-click the data file in the new location to reopen it in Quicken.

Once you've done this, try opening the report again.

Let us know how it goes!

jefflimm1124

I have this problem as well.

Using Quicken Subscription version.

My data file is within a OneDrive folder

Not sure exactly when this started, but I noticed after going to Windows 11

Quicken Carlos

Hi @jeyates1,

Thank you for reaching out to the Quicken Community!

To help better understand the issue, I would appreciate it if you could provide a bit more information:

Where is your Quicken data file located? To check, please open Quicken and go to File. At the bottom of the menu above the exit button, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.
Is your data file being backed up or synchronized by any third-party services, such as Carbonite, OneDrive, or Backblaze?
Have you tried restoring a backup from a date prior to when the issue began?
Does the issue occur with a saved report, a new report, or both?

I look forward to your reply!