Update is not working

Carla Hintz
Carla Hintz Member ✭✭
edited 9:35AM in Errors and Troubleshooting (Windows)

My account update quit working, it starts to update and then just stalls. I have to quit the program from my task manager.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Carla Hintz,

    Thank you for reporting the issue you are running into.

    I have some follow-up questions for you:

    • When did this issue begin?
    • Are you updating accounts from multiple financial institutions?
      • If so, is the update getting hung up on a specific one?
    • Are you using any VPN, Antivirus, or Firewall that could be preventing Quicken from connecting to the internet?
      • If so, try temporarily disabling it.
    • Where is your data file located?
      • You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file pathway will be listed there, and that's what we are looking for.
    • Is your file being backed up/synced by any third-party services like OneDrive, Dropbox, or Carbonite?

    Looking forward to your response!

    Quicken Alyssa

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