CRITICAL: BOA accounts constantly disconnecting (Error 324) – reconnect does NOT fix it

Greg Magiera
Greg Magiera Quicken Mac Subscription Member
edited 1:03PM in Errors and Troubleshooting (Mac)

I am experiencing a persistent and critical issue with Bank of America connections in Quicken.

For the past month, my accounts repeatedly disconnect with the following error:

“A name or number for your Bank of America account may have changed. (Error 324)”

This is happening across multiple accounts (20+), including checking, savings, and credit cards.

What I already tried:

  • Disconnecting and reconnecting accounts multiple times
  • Revoking access directly from Bank of America website
  • Re-adding accounts from scratch
  • Following all standard troubleshooting steps

Result:

The issue temporarily resolves, but the accounts disconnect again within hours

Impact:

  • Transactions are NOT downloading
  • Balances appear but transaction lists are missing
  • I cannot reliably track finances or reconcile accounts

Important:

This is NOT a user error or a one-time sync issue.
This appears to be a recurring connectivity problem between Quicken and Bank of America.

What I need:

  • Confirmation if this is a known issue
  • A permanent fix (not reconnect workaround)
  • Escalation to engineering if needed

Is anyone else experiencing this?

This issue is making Quicken unusable for me at the momen

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @Greg Magiera,

    Thank you for reaching out and for outlining the steps you’ve already taken; that’s very helpful. After reviewing your accounts on our end, it appears that only one set of Bank of America accounts is currently returning an error.

    To help us narrow this down further, could you please provide a bit more information on the following:

    • Do you have more than one set of login credentials for your Bank of America accounts, or are all accounts accessed with a single username and password?
    • On your end, are all Bank of America accounts returning an error, or only specific ones?
    • Are there any hidden or older accounts in Quicken that may still be linked to Bank of America?
    • Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).

    I look forward to your response!

    Quicken Laura

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