Bank account download for first time. Wrong balance

Question

Mac.  I just connected my bank account to Quicken for the first time, and the balance is way off. I clicked reconcile and then chose 'use online balance' -which was correct.

I then clicked finished, and Quicken wanted me to add an adjustment, which ended up showing a wrong balance again.

I'm not sure what to do or how to start off with a balance the same as my bank balance. Can I just do a manual adjustment?  Any thoughts will be appreciated.

[Edited Readability]

RickO · Accepted Answer

This is likely because the initial download does not contain the complete account transaction history going back to the beginning of the account. (Normally only 90 days of transactions are downloaded, depending on the bank.) A one time balance adjustment using any of the above methods should solve the problem. I would make the date of that adjustment just before the first downloaded transaction in the register.

suecheat · Accepted Answer

That did it for me. Thank you for your quick and easy to understand response!!!