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selecting reconcile from holdings in investment account fails - navigation canceled

jswafa

It used to be that selecting "last reconcile" from "holdings" in an investment account brought up the account reconcile window. Instead, now when I do that, Quicken tries to go to QW.exe (http://qw.exe/qw?menuid=7203) and fails, with a "navigation canceled" message in the internal browser window. This started happening some time ago, last fall, and I hoped it would go away after an update - but no luck.

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Investments

Reconcile

Online Banking

Windows

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Comments

Quicken Laura

Hi @jswafa,

I’m sorry to hear you’ve been experiencing this issue. To help us troubleshoot, I'd appreciate if you could provide a bit more information.

Is this affecting one specific investment account, or all investment accounts?
Have you tried validating your Quicken file?
Have you tried restoring a backup from before the issue began?
Does the reconcile button under the gear icon work?
Have you installed the Quicken Mondo Patch? If not, please try installing it.
Where is your file located? To check, please open Quicken and go to File. At the bottom of the menu, under recent files, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.
Is your file being backed up/ synced by any third-party services like Carbonite, OneDrive, or Backblaze?

I appreciate your help in providing this information and look forward to your response!

jswafa

Hi @Quicken Laura - thanks for getting back to me.

This is affecting all my investing accounts. I haven't tried validating or the Mondo patch, and I don't know exactly when it began, so I haven't tried a restore. WAY too much hassle to re-enter all that data!! I hesitate to do any of those things because this is only an annoyance - the reconcile works properly from the gear icon. It's possible it happened when I moved from Windows 10 to a new Windows 11 computer.

Here's my file location: "C:\Users\Woody\Documents\Quicken Data Files\QData.QDF"

I don't back it up or sync it with any 3rd party software.

Quicken Laura

@jswafa,

Thank you for providing more information, that’s very helpful. To troubleshoot this issue, I recommend validating your file and installing the Mondo Patch, and clearing the cache, as the problem may be related to your specific file or an update that didn’t install correctly (don't forget to save a backup first).

Steps to validate the file:

Go to File
Select Validate and Repair File
Choose Validate File
Click OK

Steps to install the Mondo Patch:

Download the US Manual Patch Update (244.51MB)
Open the file when the download is complete.
Follow the on-screen instructions to install the update.
When finished, you can verify the release version of Quicken by selecting the Help menu in the software and choosing About Quicken.

Steps to delete the Cache Folder

Close Quicken
Navigate to: C:\ProgramData\Quicken\Cache
Delete the Cache folder
Restart Quicken

I look forward to hearing about your results!

mshiggins

@jswafa you might try this search:

https://community.quicken.com/search?domain=all_content&query=navigation%20canceled&scope=site&source=community

jswafa

@mshiggins That was a great suggestion - thanks! I saw the discussion about forcing a cache reset, and that did the trick!

mshiggins

@jswafa you are quite welcome. Glad it enabled you to find a solution to the issue.

jswafa

BTW the cache reset also fixed a couple of other issues with flags showing and remaining but no downloaded transactions, or flags showing but disappearing when I view a credit card account - no new transactions.