Problems with transaction management/download - need help

Peter Danza

Quicken Classic, Windows 11. Transactions are not matching like they used to; the category for transfers is set to the account that is transferred from instead of TO. Balances don't match anymore with online. Duplicate entries that when i delete one, it corrupts the link on the other and I end up losing the whole transaction with no recovery.
What is going on? This product literally fell apart this year.

[Edited-Readability]

DMeyer

We need an answer to this

Quicken Alyssa

Hello @Peter Danza & @DMeyer,

Thank you for sharing your experience.

It sounds like you could be experiencing data file issues. I have some follow-up questions for you:

• How long have you been experiencing these issues?
• What, if any, troubleshooting have you already done?
• Where is your data file located?
  • You can see this by going to File. The first file listed near the bottom of the menu is the one you are currently in. The file path will be displayed there, which is what we are looking for.
• Is your file being synced/backed up by any third-party services like Dropbox, OneDrive, or Carbonite?

The more information you can provide, the better.

Looking forward to your response!

Quicken Alyssa

Hello All,

Just checking in, we haven't heard back from you in a while.

Do either of you still need assistance?

Thank you!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!