Discover update prompts reauthorization request EVERY time

kwcolston

I am using Quicken Classic Deluxe for Windows. Version R66.28; Build 27.1.66.28

Each time I update my accounts I am being asked to reauthorize my Discover accounts. (CC-901) This started about a month ago. I have 8 accounts so that takes time to deactivate each one and then reauthorize.

Your Recent Updates "learn more" link on the home page takes me to a Permission Problem page. This adds to my frustration.

Please tell me if there are fixes coming or if there are any other options.

Quicken Alyssa

Hello @kwcolston,

Thank you for reporting the issues you are seeing with Discover.

Please try the steps below and see if they resolve the issue:

1. Create a backup of your Quicken file first.
2. Deactivate all Discover accounts in Quicken.
   1. Select the Tools menu and select Account List....
   2. In the Account List, select the account you want to deactivate, and then click Edit.
   3. In the Account Details window, click the Online Services tab.
   4. Click Deactivate next to the service you want to disable.
   5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
   6. Click OK to the confirmation message.
   7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account, which will automatically deactivate the linked cash account.
   8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
3. Check for any old or hidden Discover accounts, and if you find any, make sure those get disconnected as well.
4. Revoke Quicken’s third-party access from the Discover website.
5. Reactivate the accounts in Quicken.
   1. Go to Tools > Add Account.
   2. Select the bank for the deactivated account(s). If prompted, select the connection method.
   3. Enter your credentials and click Connect.
   4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
   5. Click Next, then Done on the last prompt.

Let us know how it goes!