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CC Error - on Windows Classic Quicken. Unable to set up account updates for MasterCard at Security

Al Med

Unable to set up account updates for MasterCard at Security Service Federal Credit Union. I have been trying for several days without any success. I get the same feedback: "We have an unknown issue. Try again later or the next day." Is someone working on this Issue?

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Al Med

Transaction downloads from other financial institutions are not a problem. I have tried resetting the accounts at Security Service, but Quicken never allows me to proceed past the CC-501 error notice.

[Edited Readability]

Quicken Laura

Hi @Al Med,

Thank you for reaching out. I’m sorry to hear that you’ve been unable to update your Security Service FCU accounts. I checked your accounts on our end and saw a successful connection yesterday; however, it was returning another error code (FDP-102).

Please try the following steps:

Open the transaction register for the account with the error message.
Click the Gear Icon in the upper right of the register and select Update Now.
Follow the on-screen instructions to complete the update.
Repeat these steps for each account with this error.

If you continue to see the same error, I recommend contacting Quicken Support directly for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if necessary.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

Thank you for your patience, and I hope this helps resolve the issue.

Quicken Laura

Hi @Al Med,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.