Keep Getting Online Backup Not Found

Claudine H.

I have purchased Online Backup but it's not backing up. When I point to the cloud icon at the top, I get the message, No Online Backup Found. I did the steps as answered in another discussion from October 2024, loggin out by doing this :

I have done that several times over the course of days, but I keep getting "No Online Backup Found" & nothing shows on the screen of a list of Restore & Backup Files. I can see the Quicken icon shows in the task bar the green progress, like it is backing up. I see the turning circle at the top of the Quicken program. But when those stop, I get the "No Online Backup Found." (I do have local backups in the backup list but no online backups). I have tried to find more answers in other discussion threads & not finding an answer that works. That's why I'm asking the question all over again since the October 2024 discussion is closed.

I'm using Quicken Classic Deluxe, Version R66.28

Quicken Carlos

Hi @Claudine H.,

Thanks for reaching out to the Quicken Community and for letting us know the steps you’ve already taken.

I checked internally and can confirm that your subscription for online backup is active. However, I can also see that the online backup files are currently pending.

I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!