Transaction downloads not working with Pentagon Federal Credit Union

SuzyT75

I tried to download my transactions from PenFed this morning and it's not working. I have accounts with other banks that are working fine.

Quicken Alyssa

Hello @SuzyT75,

Thank you for reporting the issues you are experiencing.

You posted in a Mac category, but it appears you use Quicken for Windows. I moved your post to a Windows category. If this was an error, please let me know.

After checking your internal connections, I am not seeing any errors, which is good news.

It sounds like you are experiencing missing transactions.

If this is the first time this has happened

Review this list of reasons; if the issue has only happened once, one of the scenarios below is the likely cause:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.

2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.

Please open the support article linked above and go through the remaining steps.

Let us know how it goes!