One Chase account is not downloading transactions
L Boomer
Quicken Windows Subscription Member
I noticed one of my Chase accounts stopped downloading transactions. I have tried deactivating the account. I close Quicken. I reopen Quicken. I have two Chase accounts, and the other one and other banks all work fine. The account is listed in my accounts. I try to "activate downloads". Nothing works. I have had this account, with this account # for just over a year.
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Answers
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Hi @L Boomer,
Thanks for reaching out to the Quicken Community!
To better understand why some transactions may be missing, I’d like to ask a few questions:
- Are you seeing any error code or messages when updating your Chase account?
- Has the sort order in the register been changed? Please confirm that it’s sorted by Date—just click the top of the Date column in your account register.
- Click the Reset button at the top of the register to ensure no filters are applied.
- Are the missing transactions more than 90 days old?
- Are these transactions still marked as "pending" on your bank’s website?
- Are you using Web Connect (manually downloading transactions from your bank’s website into Quicken)?
- Have any transactions been deleted recently?
- Were the transactions possibly moved to another account? You can check by clicking All Transactions in the account bar and searching for them. If found in a different account, you can move them back by selecting the transaction(s), right-clicking, and choosing Move transaction(s). Then select the correct account and click OK.
I look forward to your reply!
Quicken Carlos
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