One Chase account is not downloading transactions

L Boomer

I noticed one of my Chase accounts stopped downloading transactions. I have tried deactivating the account. I close Quicken. I reopen Quicken. I have two Chase accounts, and the other one and other banks all work fine. The account is listed in my accounts. I try to "activate downloads". Nothing works. I have had this account, with this account # for just over a year.

Quicken Carlos

Hi @L Boomer,

Thanks for reaching out to the Quicken Community!

To better understand why some transactions may be missing, I’d like to ask a few questions:

• Are you seeing any error code or messages when updating your Chase account?
• Has the sort order in the register been changed? Please confirm that it’s sorted by Date—just click the top of the Date column in your account register.

• Click the Reset button at the top of the register to ensure no filters are applied.
• Are the missing transactions more than 90 days old?
• Are these transactions still marked as "pending" on your bank’s website?
• Are you using Web Connect (manually downloading transactions from your bank’s website into Quicken)?
• Have any transactions been deleted recently?
• Were the transactions possibly moved to another account? You can check by clicking All Transactions in the account bar and searching for them. If found in a different account, you can move them back by selecting the transaction(s), right-clicking, and choosing Move transaction(s). Then select the correct account and click OK.

I look forward to your reply!