Trying to add my Raymond James accounts into Quicken. Following the process thru Raymond James, but the file is erroring out before I get it to Quicken. Getting a 500-Internal Server Error. Has anyone else incurred this? How did you resolve it?
Will
Hi @willwalton0,
Thank you for reaching out. I'd appreciate it if you could confirm which connection method you’re using: Direct Connect, Express Web Connect, or Web Connect.
Additionally, it would be very helpful if you could submit your log files by following these steps:
I look forward to your reply!
Having same trouble on One Step Update. Started last week. Connecting via Direct Connect. Log files sent
I'm getting the same results this morning with OSU for Raymond James accounts. This happens occasionally and usually resolves later in the day. I will try again later. Raymond James OSU worked fine on Saturday, Apr 20th, which was the last time before today that I tried.
Hi @dirk.mattson & @jtfennig,
Thank you for submitting the log files. I’ve shared them with the appropriate team for further investigation.
Please feel free to keep me updated if the connection starts working again or if you encounter any additional error messages.
Thank you for your cooperation.
Also getting Error 500 over the past 3 days
Hi @MGB,
Thank you for joining the thread and for sharing that you’re experiencing the same error.
I'd appreciate it if you could submit your log files so we can forward them to the escalation team for further investigation.
Thank you!
This resolved itself today. Thank you
Hi @dirk.mattson,
Thank you for sharing your successful results. I appreciate the update.
Please let me know if you encounter any error messages going forward. I’ll continue to monitor for any updates.
My Raymond James OSU also worked a few minutes ago.
