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Lowe's Synchrony - Did you mistype your sign-info?

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This discussion was created from comments split from:

Is anyone having issues adding the new Lowe's Synchrony Commercial account.

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Caduspa1

I am unable to add Lowe's Synchrony as an account since the change from Lowe's Amex. I am able to log into the Synchrony website but attempts to add the account to Quicken with the same credentials (even copied and pasted from my password keychain) result in a "Did you mistype your sign-in info? Please re-enter your credentials" message.

Quicken Deluxe Classic; Version 8.5.2 (Build 805.60133.100); macOS 26.3.1

Quicken Carlos

Hi @Caduspa1,

Thanks for contacting the Quicken Community.

If you haven't tried this yet. I recommend changing your password on the financial institution’s website and then trying again. Certain special characters may cause issues. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/).

If the account was previously connected: Please follow the steps below:

Delete Quicken passwords from the Keychain

Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
Double-click the Keychain Access icon in the Finder window.
If prompted to open the Passwords app, select Open Keychain Access instead.
On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this Financial Institution name.
Quit the Passwords app and open Quicken.

Re-add the accounts

Go to Accounts > Add Account.
Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Please let me know how it goes!

Quicken Carlos

Hi @Caduspa1,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.

Caduspa1

Hi. Thanks for the follow up. No joy. I've tried deleted and creating a new password for the Lowe's Commercial Card (which is now a Synchrony site, not the original Amex site); deleted all the info from "Passwords" (Macbook Pro, Tahoe); tried downloading directly from the account (lowes.syf.com) which downloads transactions but which I still can't connect in Quicken to automatically update. I keep trying every day, hoping whichever bugs exist get worked through.

I submit the report to Quicken each time. 😉

Screenshot 2026-04-30 at 12.44.16 PM.png

Quicken Carlos

Hi @Caduspa1,

Thanks for your reply and for trying the steps above.

I suggest trying the following instances:

Synchrony Bank Credit Cards:

Screenshot 2026-04-30 at 11.48.18 AM.png

CareCredit:

Screenshot 2026-04-30 at 11.51.33 AM.png

If the same error persists, as indicated in the message, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

Thank you!

Caduspa1

Thanks. Again, I've tried all the various iterations of synchrony sites. The actual website for my account is specifically lowes.syf.com, but I have tried the others. I can't imagine I'm the only one with this issue so perhaps the bugs will be worked out.

NitDawg

over a month for Verizon Visa (also Synchrony)

Quicken Carlos

Hi @NitDawg,

Thanks for joining this thread and letting us know you’re experiencing this error with Verizon Visa. If you haven’t already done so, I recommend following the steps provided in the previous comment.

https://community.quicken.com/discussion/comment/20549957#Comment_20549957

If the issue persists after following the steps above, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available during the same hours, 7 days a week.

I hope this helps!