Lowe's Synchrony - Did you mistype your sign-info?

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Is anyone having issues adding the new Lowe's Synchrony Commercial account.

Caduspa1

I am unable to add Lowe's Synchrony as an account since the change from Lowe's Amex. I am able to log into the Synchrony website but attempts to add the account to Quicken with the same credentials (even copied and pasted from my password keychain) result in a "Did you mistype your sign-in info? Please re-enter your credentials" message.

Quicken Deluxe Classic; Version 8.5.2 (Build 805.60133.100); macOS 26.3.1

Quicken Carlos

Hi @Caduspa1,

Thanks for contacting the Quicken Community.

If you haven't tried this yet. I recommend changing your password on the financial institution’s website and then trying again. Certain special characters may cause issues. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). 

• If the account was previously connected: Please follow the steps below:

Delete Quicken passwords from the Keychain

1. Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
2. Double-click the Keychain Access icon in the Finder window.
3. If prompted to open the Passwords app, select Open Keychain Access instead.
4. On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
5. Find and delete any entries that show Quicken or Quicken Connect and this Financial Institution name.
6. Quit the Passwords app and open Quicken.

Re-add the accounts

1. Go to Accounts > Add Account.
2. Type the name of the financial institution and make the appropriate selection.
3. Enter your login credentials and click Continue.
4. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
   

Please let me know how it goes!