Chase credit card transactions not downloading

NilesK
NilesK Quicken Mac Subscription Member
edited April 21 in Download, Add/Update Accounts (Mac)

Mac, Quicken Classic subscription. Updated software today. Now, I have 3 cards, one downloads transactions and two do not. I disconnected the accounts, reconnected, and it was successful, but it doesn't download recent transactions (last download 3/2/26 and 2/27/26). Suggestions?

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 21

    Hi @NilesK,

    Thank you for sharing what you’re experiencing.

    I’ve checked your account on our end, and it appears that only one of the accounts is currently connected. I did not find any error messages, so to ensure everything is properly connected, please try refreshing your sign-in session and then updating the accounts again.

    To refresh your sign-in session:

    1. Go to Quicken in the toolbar menu at the top left.
    2. Click on Sign out. image.png
    3. Confirm that you want to sign out.
    4. Then sign back in and try to update your accounts.

    Please let me know if anything changes or if you see any error messages.

    Quicken Laura

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