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Citi ThankYou Mastercard confusion

knthpriv

My "Citi ThankYou Mastercard" does NOT log on to the same Citi website that a "Citi Custom Cash" card uses. Quicken gives me the "Citi Custom Cash" logon website and there is no way to direct Quicken to go to a different logon website. (Yes, it IS ridiculous that Citi is doing this, but there it is.)

So how can I contact Quicken to fix its error, since this is NOT Citi's error.

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Comments

Quicken Carlos

Hi @knthpriv,

Thanks for reaching out to the Quicken Community and for bringing this to our attention.

To better understand the issue, I have a couple of questions:

Just to clarify, does the URL from Citi ThankYou Mastercard not match the financial institution website you use to sign in?
Have you tried connecting through Citi Cards? If so, are you receiving any error messages?

I look forward to your reply.

knthpriv

Carlos,

I have no idea why I never got the "citi Thank" selection. It seemed to be defaulting to "citi" because it starts with "citi". I now saw the "citi Thankyou" selection, and it worked. Sorry for the false alarm. Logging on to this card has given me problems in the past because it was a "SEARS MC", and their helpline constantly told me they were having problems converting. But now I can download the account transaction. Amen.

Quicken Carlos

Hi @knthpriv,

Thanks for your reply and for letting us know that it is working now!

I recommend to monitor how the connection works, and if you run into any issues or errors, don’t hesitate to reach back out.