Citi ThankYou Mastercard confusion

knthpriv
knthpriv Quicken Windows Subscription Member
edited 9:55AM in Errors and Troubleshooting (Windows)

My "Citi ThankYou Mastercard" does NOT log on to the same Citi website that a "Citi Custom Cash" card uses. Quicken gives me the "Citi Custom Cash" logon website and there is no way to direct Quicken to go to a different logon website. (Yes, it IS ridiculous that Citi is doing this, but there it is.)

So how can I contact Quicken to fix its error, since this is NOT Citi's error.

[Edited-Readability]

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @knthpriv,

    Thanks for reaching out to the Quicken Community and for bringing this to our attention.

    To better understand the issue, I have a couple of questions:

    • Just to clarify, does the URL from Citi ThankYou Mastercard not match the financial institution website you use to sign in?
      Screenshot 2026-04-23 at 11.05.51 AM.png
    • Have you tried connecting through Citi Cards? If so, are you receiving any error messages?
      Screenshot 2026-04-23 at 11.19.10 AM.png

    I look forward to your reply.

    Quicken Carlos

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