CC-511 errors accessing Georgias Own Credit Union (GOCU)

OTTBMom
OTTBMom Quicken Windows Subscription Member ✭✭✭
edited 7:22AM in Errors and Troubleshooting (Windows)

This has been happening for four days, but this download has worked for several years.

I get a CC-511 ("Oops something went wrong") error when I try to download transactions from GOCU through the One Step Update.

This morning, I tried deleting the connection and re-adding it. But I can't re-add it because I get this same CC-511 error when I try to do so.

I called the Credit Union yesterday, and was told that they have not made any changes in the past few weeks, so the problem is probably not on their side.

Looking for how to proceed. This is my main checking/savings account, so I really need to have it working. Thanks

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Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @OTTBMom,

    Thanks for reaching out to the Quicken Community!

    We understand how frustrating this can be. Since the error has persisted for more than 24 hours, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    You can also review this support article for more information:
    https://www.quicken.com/support/error-when-using-online-services-cc-511/

    I hope this helps!

    Quicken Carlos

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