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CC-511 errors accessing Georgias Own Credit Union (GOCU)

OTTBMom

This has been happening for four days, but this download has worked for several years.

I get a CC-511 ("Oops something went wrong") error when I try to download transactions from GOCU through the One Step Update.

This morning, I tried deleting the connection and re-adding it. But I can't re-add it because I get this same CC-511 error when I try to do so.

I called the Credit Union yesterday, and was told that they have not made any changes in the past few weeks, so the problem is probably not on their side.

Looking for how to proceed. This is my main checking/savings account, so I really need to have it working. Thanks

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Comments

Quicken Carlos

Hi @OTTBMom,

Thanks for reaching out to the Quicken Community!

We understand how frustrating this can be. Since the error has persisted for more than 24 hours, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

You can also review this support article for more information:
https://www.quicken.com/support/error-when-using-online-services-cc-511/

I hope this helps!

OTTBMom

Thanks! I will do that today, since I'm still getting the error.

Quicken Carlos

Hi @OTTBMom,

Thanks for your reply, sounds good! Please let us know how it goes, and don’t hesitate to reach back out if you need any further assistance.

tcarman

same as previous comments

JerryMATL

I have the same problem, that has persisted. See a separate announcement from 4/23/2026 that this has been escalated with no more information. We all need an update!

Quicken Carlos

Hi @tcarman and @JerryMATL.

Thanks for joining this thread and for reaching out to the Quicken Community!

This issue has been escalated, and our support team is actively working on a fix. At this time, we don’t have an ETA available. I recommend monitoring the alert, as it will be updated as soon as new information becomes available.

Here is the link to the alert:

https://community.quicken.com/discussion/7972998/new-4-23-26-georgias-own-credit-union-fdp-176-cc-511

I hope this helps!

Cindy Renner Lail

I've also been having this issue with GOCU for several days. I hope there's a fix soon!

Thebeez

I've been having this issue for four days. Very annoying. I would like to reconcile my account!!!

pkboucher

Any update?

Quicken Carlos

Hi @pkboucher,

Thanks for following up! I’ve just checked ticket CTP-17070, and there are no new updates at this time. The team is still working toward a resolution.

I recommend monitoring the alert for any new information. Updates will be posted as soon as they become available.

Thank you!

OTTBMom

I am still unable to connect to GOCU, after more than a week. Still get the same CC-5111 error.

Rusty T.

I'm having the same issue. Unable to download any GOCU transactions.

Charlie234

Over 2 weeks, still no resolution, 4/30 update says no eta. So over 2 weeks of manual downloads for multiple accounts, might as well not have paid for the subscription.

Quicken Carlos

Hi All,

I checked the status of ticket CTP-17070, and it appears the issue has been resolved. Please try again and let me know if you encounter any errors or if everything works as expected.

I look forward to your reply!