American Express Not Downloading Transactions, only total balance

terry@

Transactions are not downloading, only the total balance. I have deactivated my account, removed permissions on Amex site and reconfigured from scratch with no success. Please advise.

Quicken Laura

Hi @terry@,

Thank you for reaching out.

I’ve checked your account on our end and can confirm you’re encountering the FDP-101 error, which is associated with a Community Alert. Our team is actively working to resolve this issue, though we don’t have a specific timeline for a fix at this time. In the meantime, I recommend bookmarking the Community Alert so you can receive updates as soon as new information becomes available.

While we are still working on a permanent fix, as a workaround, you can try connecting your accounts using American Express – Delegate instead of the regular American Express option.

To do this, first deactivate all affected accounts and then reconnect them using American Express – Delegate.

Step 1: Deactivate all affected accounts

1. Select the Tools menu and select Account List...
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.
5. Click Yes to the message confirming if you want to disable this service. 
6. Repeat these steps for each affected account.
7. Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).

Step 2: Reactivate and link the accounts

1. Go to Tools > Add Account.
2. Search for and select the Financial Institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions to sign in.
5. When the list of found accounts appears, make sure to select Link to connect them to your existing accounts (do not choose Add, as that would create duplicates).

Please don’t hesitate to reach out if you have any additional questions or need further guidance!