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Login/Password Issues

System

This discussion was created from comments split from: How do I provide feedback directly to Quicken.

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Madeline B

This morning I attempted to open Windows 11 Quicken Classic and I cannot log in. I'm told the password is invalid, and when I click on "Forgot password", nothing happens. Any suggestions?

Quicken Carlos

Hi @Madeline B,

Thank you for reaching out to the Quicken Community!

After reviewing this internally, I was not able to find any known errors related to this issue. In Quicken Classic for Windows, there are different types of passwords available to help keep your data secure.

Before we provide any troubleshooting steps or further guidance, could you please confirm if the error message you’re seeing matches the one shown in the image below?

I look forward to your reply!

Quicken Carlos

Hi @Madeline B,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.